Refund policy

A LEGAL DISCLAIMER

At CHANTS, we strive to ensure customer satisfaction with our products. This Refund Policy outlines our guidelines regarding refunds, returns, and exchanges.

REFUND POLICY - THE BASICS

To request a refund, please contact our customer service team at [email/phone number] with the following information:
Order number
Reason for the refund request
Description or images of the issue (if applicable)
Upon receiving your refund request and verifying the eligibility based on our policy, we will initiate the refund process. The refund will be issued to the original method of payment within [X] business days.

NON-REFUND POLICY

Please note that certain items are not eligible for refunds:
Downloadable digital products (e.g., music downloads)
Items that are not in their original condition or packaging
Items that have been used or damaged by the customer

If a return is required due to an error on our part (e.g., sending the wrong item), we will cover the return shipping costs. However, if the return is due to a customer-related reason (e.g., change of mind), the customer will be responsible for the return shipping expenses.